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Service 02 · AI Automation & Integrations

Internal Knowledge-Base Assistant

An internal assistant that answers staff questions from your approved documents, policies and SOPs, and shows where every answer came from.

Engagement

Prototype on a small document set first, then expand.

Discuss this project See the demo

01 · Who it’s for

Is this you?

  • Teams that keep asking the same people the same questions
  • Businesses with policies and procedures spread across folders and drives
  • Growing companies onboarding new staff regularly

02 · The problem

What it solves

The answer usually exists somewhere: a policy PDF, an SOP, an old email. Finding it takes longer than asking a colleague, so experienced staff become the search engine and interruptions pile up.

03 · What we build

What you receive

The exact list is confirmed in your written scope. Not every project needs every item.

  1. 01Ingestion of approved documents, SOPs, policies and FAQs
  2. 02Retrieval-based answers grounded in those sources
  3. 03Source citations with every answer
  4. 04Permission-aware access design
  5. 05Slack or Microsoft Teams integration where required
  6. 06Feedback and unanswered-question tracking

04 · Implementation

How it works

  1. Step 1

    Source selection

    We agree which documents are approved and who may see what.

  2. Step 2

    Ingestion

    Documents are processed and indexed. Outdated or conflicting material is flagged for your review.

  3. Step 3

    Assistant

    Staff ask questions in plain language and get answers that cite the source passage.

  4. Step 4

    Improve

    Unanswered questions and feedback show where documentation is missing.

05 · From you

What we’ll need

Client inputs

  • The approved set of documents and an owner for each
  • Access rules: which teams can see which documents
  • Where staff should use it: web, Slack or Teams

Typical integrations

  • Google Drive or SharePoint
  • Notion or Confluence
  • Slack or Microsoft Teams

Examples only. We confirm what your tools support during discovery.

06 · Data & human review

Safeguards built in

  • Answers only from approved sources, with citations
  • Says so when it cannot find an answer, instead of guessing
  • Respects document permissions
  • No training of public models on your documents

07 · Interactive demo

Ask the policy assistant

Ask about a fictional company’s policies. Every answer cites its source, and it says so when it doesn’t know.

Policy assistant · Maple & Pine Supply Co. (fictional)Demo · fictional data

Ask a question about company policy.

Try one of these, or type your own:

Simulated: answers come from keyword search over six fictional documents in your browser. No AI model is used and it has no access to any real company’s systems.
See the full project write-up

Tired of being the company search engine?

Tell us about the workflow or website you have in mind. A discovery call is a 30-minute conversation with no obligation to go further.

Discuss this project